Defects or Faults from Our (The Company) Side
In case the delivered products from Al Massa Packagingg don't match the exact requirements transferred during the order placement process and are varying from the digital proof and samples (any one of these or both) provided by us to our clients, it is our client's responsibility to communicate to us any defects, faults or bad products within 3 days after receiving the order.
There will not be any refunds offered for any of our products. However, reprinting can be provided only if, after detailed investigation, the fault or defect is caused by us (the company) during any of the manufacturing processes.
A highly skilled team at Al Massa Packagingg will examine the delivered products and determine the cause of it at their discretion. Clients, after having decided that the fault is by the company, must send us the reprinting order back accompanied by proper documentation of proofs and photographs highlighting the defect or fault within seven days of receiving the request at their own will and expenditure.
Contact us immediately after receiving your order if you notice any defect.
Our skilled team will examine your claim and determine fault at their discretion.
Return the order within 7 days with photographs and proof of the defect.
Upon confirmed fault, a full reprint of your order will be provided.
Defects or Faults from You (The Clients)
In case the fault or defect, after investigation, rests on the clients — who received the products before or on the shipping date mentioned during their ordering process and still want to claim their chargeback — they will need to send us the full order back exactly in the shape or form it arrived at them in.
A chargeback will be made after deducting all applicable costs listed below. Please ensure the full order is returned in its original condition.
The following costs will be deducted from any chargeback:
The full cost of shipping the products to you.
The one-time setup fee applied to your order.
All printing costs incurred during production of your order.
Any billing or processing fees associated with the transaction.
